Privacy.
Below you can see our new GDPR compliant privacy policy.
Privacy policy Freebiezz.com
For Freebiezz.com (” FREEBIEZZ.COM”), protecting your personal data is a priority. We comply with all relevant data protection legislation and the following privacy notice is intended to provide transparency about how we handle your personal data.
Personal data and the provision of services
When you order one of our products, we only ask for information that is essential to deliver our products and services to you or for invoicing reasons. In most cases this is limited to name, address, contact data and bank details.
Contract and invoicing data
Prior to sign up
On the FREEBIEZZ.COM web pages we offer prospective and actual customers practical templates.
Sign up
Upon ordering our products, we ask for data we need to provision the services. Your data is stored securely on our systems and you are able to access and change your data in our control panel. Information on how you access the control panel will usually be sent by email or alternatively by post.
Billing
In order to provide you with transparent billing, it is necessary to temporarily store certain usage data. Examples include your configurations of our Cloud-Server or performance of our Webhosting products, if those are the basis for billing. Whether your product usage data is recorded, will be in the respective product chapter in this privacy notice.
Usage and content data
Usage data
We aim to provide quality and reliability but on occasion, issues may arise. In order to react quickly, it may be necessary to temporarily record usage and traffic data to provide to our Support staff. We do this to ensure we fulfil our obligations to you and to design products and services aligned to your needs
Content data
We offer certain products, for example, online storage or email accounts, where personal files may be stored. These files are automatically encrypted and may only be viewed by individuals with access rights. In order to protect your data and for maintenance purposes, we create and file encrypted backups. The file contents of these backups cannot be decrypted or viewed by us.
Usage of your data
The usage of your personal data
Some of your personal data we need for processing your order and for providing customer focused services.
Data processing upon receiving your order
Our commitment to you is to provide value for money top products and services to our customers. In order to ensure smooth and trouble-free order processes, your order is thoroughly vetted and invest in fraud prevention before confirming your contract.
Contract and customer information
You will receive the order confirmation and information by email. We use the email address you have provided to order the product. You will also receive your invoices and helpful information in the same manner.
Product information
In order to fully capture the benefits of our products, we send you tips, tricks and useful complementing product solutions by email and control panel. We may also inform you about interesting new products via telephone, provided that you have consented to receive such information. . If
you wish to stop receiving information of this kind, you can always revoke your consent in the control panel.
Usage data as part of our services and products
Certain data is recorded during the use of our products and services to enable us to identify issues with our products and to continuously improve our products and services. We implement a range of technological and organizational measures to protect your privacy and ensure the safety of your personal data.
Personal data managed by you
Our customers use our services to host, transmit or process data on our hosting platforms, which may include personal data of their own customers.
In this scenario, it is our customers who stipulate the process for collecting their customer’s data. Most importantly, we do not have knowledge of or view, share or collect this specific customer data.
In accordance with our Privacy Notice, it is our customers who are responsible for managing the security of their customers’ data which they upload onto our platforms. Customers are responsible for encrypting data that is uploaded to our network and ensuring access to our platforms are secure.
Our relationship is with our customers directly and there is no agreement in place between us and our customers’ customers.
Additionally:
We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content. Therefore, any video, image, or other content posted, uploaded or otherwise made available by you onto your website, whether published content or not, is not subject to our Privacy Notice.
Improving our products and services
We have a legitimate interest to analyze the data we collect to improve our products and services. We use a variety of methods and tools to do this. As described in this policy, we collect data that relates to you; your usage of our products and services; and your interactions with us, for example when we send you correspondence, you contact our Customer Care department, or complete a survey. We also collect public data and data from third-parties to better understand our customers‘ needs. We protect your privacy through a range of technical and organizational measures tailored to each situation and respect your choices about how we use your data.
External partner companies
As we work with selected partners to offer you a wide range of products and sometimes act as an intermediary for our partners, it is necessary to transfer certain personal data to third parties, for example, registering domain names or issuing SSL certificates.
Law enforcement
Occasionally, we are obliged to disclose personal data to prosecution authorities and courts for law enforcement purposes. We always ask for the correct paperwork before disclosing any information.
Reporting of faulty products and fraud
In case of faulty products or disagreements and we are committed to seek amicable solutions. Is this not possible, we evaluate the situation carefully, when and to whom we report faulty products or fraudulent usage.
Cookies
For more information on the cookies we use, please click here.
Service specific data protection information
Purpose of processing
Quality Assurance
Categories of personal data
Content data, usage data, traffic data
Legal basis
Legitimate Interests, Art 6(1) lit. f GDPR
Retention period
Up to 90 days
Domain Check
Purpose of processing
Domain name requests are stored and processed to improve the domain name suggestion and products. This requests will never be used by FREEBIEZZ.COM to register domains on own behalf.
Categories of personal data
Processed domain name data are not linked to any customer or contract.
Product specific data protection information
List of our current subprocessors
With some of our products we rely on the expertise of specialised partner companies to ensure that we provide the best possible products and services experience. In the event you cease to use our products and services, we will delete your personal data within a given timeframe.
Address Book
Purpose of processing
Provide central contact management functionality for creating, managing, and synchronizing contact information
Categories of personal data
Contact data, content data, traffic data
Legal basis
Performance of a contract, Art. 6(1) lit b GDPR
Retention period
30 days after termination of contract